Monday 18 April 2016

Criminal Injuries Compensation Authority Ministry of Justice

Find out how the Criminal Injuries Compensation Scheme's residency and nationality requirements work.

Nationality and residency criteria

You will only be eligible for a payment if you meet one of the residency, nationality or other requirements under paragraph 10. This means that you must have been ordinarily resident in the UK on the date of the incident or one of the conditions in paragraphs 11 or 13 of the Scheme is met.

Ordinarily resident in UK

Whether you are ordinarily resident in the UK for the purposes of the Scheme would depend on various factors, including:
  • how often and for how long you are in the UK;
  • the purpose and pattern of your presence;
  • your connections to the UK. Relevant factors would be considered together to give a complete picture, and would include:
    • family ties - having a spouse, civil partner, children or other close family members, in the UK;
    • business ties - owning or being a director of a business based in the UK, or having employment, including self-employment, in the UK;
    • property ties - property that you own or lease and in which you can stay when in the UK.It is possible that you may have spent some time in another country but maintained strong ties to the UK, such as your job and house, which means that you remained ordinarily resident within the UK for the purposes of the Scheme. This may be the case if you were on holiday, studying abroad, or visiting a foreign country for some other reason.

      Other ways of meeting the residency or nationality criteria

      To be eligible to apply for a payment you must be able to show that you are:
      A British citizen, regardless of where you normally reside;
      An accompanying close relative of a British citizen or of a member of Her Majesty’s armed forces is defined at paragraph 12 of the Scheme.
      A national of a member state of the European Union (EU) or the European Economic Area (EEA).

    • Nationality and residency criteria

      You will only be eligible for a payment if you meet one of the residency, nationality or other requirements under paragraph 10. This means that you must have been ordinarily resident in the UK on the date of the incident or one of the conditions in paragraphs 11 or 13 of the Scheme is met.

      Ordinarily resident in UK

      Whether you are ordinarily resident in the UK for the purposes of the Scheme would depend on various factors, including:
      • how often and for how long you are in the UK;
      • the purpose and pattern of your presence;
      • your connections to the UK. Relevant factors would be considered together to give a complete picture, and would include:
        • family ties - having a spouse, civil partner, children or other close family members, in the UK;
        • business ties - owning or being a director of a business based in the UK, or having employment, including self-employment, in the UK;
        • property ties - property that you own or lease and in which you can stay when in the UK.
      It is possible that you may have spent some time in another country but maintained strong ties to the UK, such as your job and house, which means that you remained ordinarily resident within the UK for the purposes of the Scheme. This may be the case if you were on holiday, studying abroad, or visiting a foreign country for some other reason.

      Other ways of meeting the residency or nationality criteria

      To be eligible to apply for a payment you must be able to show that you are:
      A British citizen, regardless of where you normally reside;
      An accompanying close relative of a British citizen or of a member of Her Majesty’s armed forces is defined at paragraph 12 of the Scheme.
      A national of a member state of the European Union (EU) or the European Economic Area (EEA).
      A person who had a right to be in the United Kingdom by virtue of being a family member of an EU/EEA national. Further information on EEA ‘family members’ is available at www.ukba.homeoffice.gov.uk/eucitizens/eea-family-permit/
      A member of the armed forces or accompanying close relative.
      A victim of human trafficking
      If you have been identified by a competent authority as a victim of trafficking in human beings, you may also be eligible to claim.
      The designated competent authorities are the UK Human Trafficking Centre and UK Visas and Immigration. They will help with appropriate identification, regularisation of immigration status and referral to support services where required.
      You are responsible for giving us evidence to show that you have been officially identified as a victim.If your status has not been confirmed when you submit your claim, you may ask us to wait before we make our decision. We call this deferring. It is your responsibility to ask us to defer your claim.
      An asylum seeker
      If you have made an application for asylum, in accordance with the Immigration Act 1971, you may also be eligible to apply if:
      • you are granted temporary protection;
      • you are granted asylum; or
      • you are granted humanitarian protection.
      If your status has not been confirmed when you submit your claim, you may ask us to defer our decision. It is your responsibility to request a deferral on your claim.
      A national of a State party to the Council of Europe Convention of the Compensation of Victims of Violent Crimes (CETS No.116, 1983). Details of the countries who have signed up to this treaty can be found on the Council of Europe Treaty Office website atwww.conventions.coe.int/
      While Switzerland is not in the EEA, Swiss nationals have the same rights as EEA nationals.

    • Nationality and residency criteria

      You will only be eligible for a payment if you meet one of the residency, nationality or other requirements under paragraph 10. This means that you must have been ordinarily resident in the UK on the date of the incident or one of the conditions in paragraphs 11 or 13 of the Scheme is met.

      Ordinarily resident in UK

      Whether you are ordinarily resident in the UK for the purposes of the Scheme would depend on various factors, including:
      • how often and for how long you are in the UK;
      • the purpose and pattern of your presence;
      • your connections to the UK. Relevant factors would be considered together to give a complete picture, and would include:
        • family ties - having a spouse, civil partner, children or other close family members, in the UK;
        • business ties - owning or being a director of a business based in the UK, or having employment, including self-employment, in the UK;
        • property ties - property that you own or lease and in which you can stay when in the UK.
      It is possible that you may have spent some time in another country but maintained strong ties to the UK, such as your job and house, which means that you remained ordinarily resident within the UK for the purposes of the Scheme. This may be the case if you were on holiday, studying abroad, or visiting a foreign country for some other reason.

      Other ways of meeting the residency or nationality criteria

      To be eligible to apply for a payment you must be able to show that you are:
      A British citizen, regardless of where you normally reside;
      An accompanying close relative of a British citizen or of a member of Her Majesty’s armed forces is defined at paragraph 12 of the Scheme.
      A national of a member state of the European Union (EU) or the European Economic Area (EEA).
      A person who had a right to be in the United Kingdom by virtue of being a family member of an EU/EEA national. Further information on EEA ‘family members’ is available at www.ukba.homeoffice.gov.uk/eucitizens/eea-family-permit/
      A member of the armed forces or accompanying close relative.
      A victim of human trafficking
      If you have been identified by a competent authority as a victim of trafficking in human beings, you may also be eligible to claim.
      The designated competent authorities are the UK Human Trafficking Centre and UK Visas and Immigration. They will help with appropriate identification, regularisation of immigration status and referral to support services where required.
      You are responsible for giving us evidence to show that you have been officially identified as a victim.
      If your status has not been confirmed when you submit your claim, you may ask us to wait before we make our decision. We call this deferring. It is your responsibility to ask us to defer your claim.
      An asylum seeker
      If you have made an application for asylum, in accordance with the Immigration Act 1971, you may also be eligible to apply if:
      • you are granted temporary protection;
      • you are granted asylum; or
      • you are granted humanitarian protection.
      If your status has not been confirmed when you submit your claim, you may ask us to defer our decision. It is your responsibility to request a deferral on your claim.
      A national of a State party to the Council of Europe Convention of the Compensation of Victims of Violent Crimes (CETS No.116, 1983). Details of the countries who have signed up to this treaty can be found on the Council of Europe Treaty Office website atwww.conventions.coe.int/
      While Switzerland is not in the EEA, Swiss nationals have the same rights as EEA nationals.
      When we get your claim we will tell you what information we need from you to establish your residency and nationality and we will verify this as needed. If you do not supply information that we ask for, we may refuse your payment.

      Further eligibility requirements

      You cannot get a payment if:
      • you were injured before 1 August 1964 (before the first compensation scheme);
      • you have already applied for compensation for the same criminal injury, whether under this or any other Scheme (if you deliberately apply for compensation for the same injury more than once, you may be prosecuted for attempted fraud);
      • the injury happened before 1 October 1979 and you and the person who injured you were living together at the time as members of the same family (the Scheme changed at this time);
      • the injury happened on or after 1 October 1979 and you and the person who injured you were adults living together as members of the same family at the time and continue to do so;
      • the person who injured you could benefit from your award.

      Evidence

      The responsibility for making a case for compensation lies with you. This means that you will need to provide us with the evidence necessary to decide your case

    • Nationality and residency criteria

      You will only be eligible for a payment if you meet one of the residency, nationality or other requirements under paragraph 10. This means that you must have been ordinarily resident in the UK on the date of the incident or one of the conditions in paragraphs 11 or 13 of the Scheme is met.

      Ordinarily resident in UK

      Whether you are ordinarily resident in the UK for the purposes of the Scheme would depend on various factors, including:
      • how often and for how long you are in the UK;
      • the purpose and pattern of your presence;
      • your connections to the UK. Relevant factors would be considered together to give a complete picture, and would include:
        • family ties - having a spouse, civil partner, children or other close family members, in the UK;
        • business ties - owning or being a director of a business based in the UK, or having employment, including self-employment, in the UK;
        • property ties - property that you own or lease and in which you can stay when in the UK.
      It is possible that you may have spent some time in another country but maintained strong ties to the UK, such as your job and house, which means that you remained ordinarily resident within the UK for the purposes of the Scheme. This may be the case if you were on holiday, studying abroad, or visiting a foreign country for some other reason.

      Other ways of meeting the residency or nationality criteria

      To be eligible to apply for a payment you must be able to show that you are:
      A British citizen, regardless of where you normally reside;
      An accompanying close relative of a British citizen or of a member of Her Majesty’s armed forces is defined at paragraph 12 of the Scheme.
      A national of a member state of the European Union (EU) or the European Economic Area (EEA).
      A person who had a right to be in the United Kingdom by virtue of being a family member of an EU/EEA national. Further information on EEA ‘family members’ is available at www.ukba.homeoffice.gov.uk/eucitizens/eea-family-permit/
      A member of the armed forces or accompanying close relative.
      A victim of human trafficking
      If you have been identified by a competent authority as a victim of trafficking in human beings, you may also be eligible to claim.
      The designated competent authorities are the UK Human Trafficking Centre and UK Visas and Immigration. They will help with appropriate identification, regularisation of immigration status and referral to support services where required.
      You are responsible for giving us evidence to show that you have been officially identified as a victim.
      If your status has not been confirmed when you submit your claim, you may ask us to wait before we make our decision. We call this deferring. It is your responsibility to ask us to defer your claim.
      An asylum seeker
      If you have made an application for asylum, in accordance with the Immigration Act 1971, you may also be eligible to apply if:
      • you are granted temporary protection;
      • you are granted asylum; or
      • you are granted humanitarian protection.
      If your status has not been confirmed when you submit your claim, you may ask us to defer our decision. It is your responsibility to request a deferral on your claim.
      A national of a State party to the Council of Europe Convention of the Compensation of Victims of Violent Crimes (CETS No.116, 1983). Details of the countries who have signed up to this treaty can be found on the Council of Europe Treaty Office website atwww.conventions.coe.int/
      While Switzerland is not in the EEA, Swiss nationals have the same rights as EEA nationals.
      When we get your claim we will tell you what information we need from you to establish your residency and nationality and we will verify this as needed. If you do not supply information that we ask for, we may refuse your payment.

      Further eligibility requirements

      You cannot get a payment if:
      • you were injured before 1 August 1964 (before the first compensation scheme);
      • you have already applied for compensation for the same criminal injury, whether under this or any other Scheme (if you deliberately apply for compensation for the same injury more than once, you may be prosecuted for attempted fraud);
      • the injury happened before 1 October 1979 and you and the person who injured you were living together at the time as members of the same family (the Scheme changed at this time);
      • the injury happened on or after 1 October 1979 and you and the person who injured you were adults living together as members of the same family at the time and continue to do so;
      • the person who injured you could benefit from your award.

      Evidence

      The responsibility for making a case for compensation lies with you. This means that you will need to provide us with the evidence necessary to decide your case

      Residency

      We will contact you if we need you to provide evidence to verify that you meet the residency requirements of the Scheme.
      We will normally accept copies of official documents but if we are in any doubt about the authenticity of a document we will ask for the original.
      Documents proving that you are ordinarily resident in the UK must have your name and a UK address on them. If we ask you for evidence you must supply at least one document from two of the three lists below. We may ask you for other documents if we decide that we need more evidence.
      List A
      • Pension or benefit correspondence from the Department of Work and Pensions
      • Pay slips from your employer with your address on it
      • Confirmation from your work, school, college, university or care institution confirming your name, address and details of employment, student or residence status

      • Nationality and residency criteria

        You will only be eligible for a payment if you meet one of the residency, nationality or other requirements under paragraph 10. This means that you must have been ordinarily resident in the UK on the date of the incident or one of the conditions in paragraphs 11 or 13 of the Scheme is met.

        Ordinarily resident in UK

        Whether you are ordinarily resident in the UK for the purposes of the Scheme would depend on various factors, including:
        • how often and for how long you are in the UK;
        • the purpose and pattern of your presence;
        • your connections to the UK. Relevant factors would be considered together to give a complete picture, and would include:
          • family ties - having a spouse, civil partner, children or other close family members, in the UK;
          • business ties - owning or being a director of a business based in the UK, or having employment, including self-employment, in the UK;
          • property ties - property that you own or lease and in which you can stay when in the UK.
        It is possible that you may have spent some time in another country but maintained strong ties to the UK, such as your job and house, which means that you remained ordinarily resident within the UK for the purposes of the Scheme. This may be the case if you were on holiday, studying abroad, or visiting a foreign country for some other reason.

        Other ways of meeting the residency or nationality criteria

        To be eligible to apply for a payment you must be able to show that you are:
        A British citizen, regardless of where you normally reside;
        An accompanying close relative of a British citizen or of a member of Her Majesty’s armed forces is defined at paragraph 12 of the Scheme.
        A national of a member state of the European Union (EU) or the European Economic Area (EEA).
        A person who had a right to be in the United Kingdom by virtue of being a family member of an EU/EEA national. Further information on EEA ‘family members’ is available at www.ukba.homeoffice.gov.uk/eucitizens/eea-family-permit/
        A member of the armed forces or accompanying close relative.
        A victim of human trafficking
        If you have been identified by a competent authority as a victim of trafficking in human beings, you may also be eligible to claim.
        The designated competent authorities are the UK Human Trafficking Centre and UK Visas and Immigration. They will help with appropriate identification, regularisation of immigration status and referral to support services where required.
        You are responsible for giving us evidence to show that you have been officially identified as a victim.
        If your status has not been confirmed when you submit your claim, you may ask us to wait before we make our decision. We call this deferring. It is your responsibility to ask us to defer your claim.
        An asylum seeker
        If you have made an application for asylum, in accordance with the Immigration Act 1971, you may also be eligible to apply if:
        • you are granted temporary protection;
        • you are granted asylum; or
        • you are granted humanitarian protection.
        If your status has not been confirmed when you submit your claim, you may ask us to defer our decision. It is your responsibility to request a deferral on your claim.
        A national of a State party to the Council of Europe Convention of the Compensation of Victims of Violent Crimes (CETS No.116, 1983). Details of the countries who have signed up to this treaty can be found on the Council of Europe Treaty Office website atwww.conventions.coe.int/
        While Switzerland is not in the EEA, Swiss nationals have the same rights as EEA nationals.
        When we get your claim we will tell you what information we need from you to establish your residency and nationality and we will verify this as needed. If you do not supply information that we ask for, we may refuse your payment.

        Further eligibility requirements

        You cannot get a payment if:
        • you were injured before 1 August 1964 (before the first compensation scheme);
        • you have already applied for compensation for the same criminal injury, whether under this or any other Scheme (if you deliberately apply for compensation for the same injury more than once, you may be prosecuted for attempted fraud);
        • the injury happened before 1 October 1979 and you and the person who injured you were living together at the time as members of the same family (the Scheme changed at this time);
        • the injury happened on or after 1 October 1979 and you and the person who injured you were adults living together as members of the same family at the time and continue to do so;
        • the person who injured you could benefit from your award.

        Evidence

        The responsibility for making a case for compensation lies with you. This means that you will need to provide us with the evidence necessary to decide your case

        Residency

        We will contact you if we need you to provide evidence to verify that you meet the residency requirements of the Scheme.
        We will normally accept copies of official documents but if we are in any doubt about the authenticity of a document we will ask for the original.
        Documents proving that you are ordinarily resident in the UK must have your name and a UK address on them. If we ask you for evidence you must supply at least one document from two of the three lists below. We may ask you for other documents if we decide that we need more evidence.
        List A
        • Pension or benefit correspondence from the Department of Work and Pensions
        • Pay slips from your employer with your address on it
        • Confirmation from your work, school, college, university or care institution confirming your name, address and details of employment, student or residence status
        List B
        • Bank or building society statements
        • Credit card statements
        List C
        • Rent statements
        • Council tax bill or demand letter
        • Tenancy agreement
        • Mortgage statements
        • Utility bills (gas, electricity, water)

        • Nationality and residency criteria

          You will only be eligible for a payment if you meet one of the residency, nationality or other requirements under paragraph 10. This means that you must have been ordinarily resident in the UK on the date of the incident or one of the conditions in paragraphs 11 or 13 of the Scheme is met.

          Ordinarily resident in UK

          Whether you are ordinarily resident in the UK for the purposes of the Scheme would depend on various factors, including:
          • how often and for how long you are in the UK;
          • the purpose and pattern of your presence;
          • your connections to the UK. Relevant factors would be considered together to give a complete picture, and would include:
            • family ties - having a spouse, civil partner, children or other close family members, in the UK;
            • business ties - owning or being a director of a business based in the UK, or having employment, including self-employment, in the UK;
            • property ties - property that you own or lease and in which you can stay when in the UK.
          It is possible that you may have spent some time in another country but maintained strong ties to the UK, such as your job and house, which means that you remained ordinarily resident within the UK for the purposes of the Scheme. This may be the case if you were on holiday, studying abroad, or visiting a foreign country for some other reason.

          Other ways of meeting the residency or nationality criteria

          To be eligible to apply for a payment you must be able to show that you are:
          A British citizen, regardless of where you normally reside;
          An accompanying close relative of a British citizen or of a member of Her Majesty’s armed forces is defined at paragraph 12 of the Scheme.
          A national of a member state of the European Union (EU) or the European Economic Area (EEA).
          A person who had a right to be in the United Kingdom by virtue of being a family member of an EU/EEA national. Further information on EEA ‘family members’ is available at www.ukba.homeoffice.gov.uk/eucitizens/eea-family-permit/
          A member of the armed forces or accompanying close relative.
          A victim of human trafficking
          If you have been identified by a competent authority as a victim of trafficking in human beings, you may also be eligible to claim.
          The designated competent authorities are the UK Human Trafficking Centre and UK Visas and Immigration. They will help with appropriate identification, regularisation of immigration status and referral to support services where required.
          You are responsible for giving us evidence to show that you have been officially identified as a victim.
          If your status has not been confirmed when you submit your claim, you may ask us to wait before we make our decision. We call this deferring. It is your responsibility to ask us to defer your claim.
          An asylum seeker
          If you have made an application for asylum, in accordance with the Immigration Act 1971, you may also be eligible to apply if:
          • you are granted temporary protection;
          • you are granted asylum; or
          • you are granted humanitarian protection.
          If your status has not been confirmed when you submit your claim, you may ask us to defer our decision. It is your responsibility to request a deferral on your claim.
          A national of a State party to the Council of Europe Convention of the Compensation of Victims of Violent Crimes (CETS No.116, 1983). Details of the countries who have signed up to this treaty can be found on the Council of Europe Treaty Office website atwww.conventions.coe.int/
          While Switzerland is not in the EEA, Swiss nationals have the same rights as EEA nationals.
          When we get your claim we will tell you what information we need from you to establish your residency and nationality and we will verify this as needed. If you do not supply information that we ask for, we may refuse your payment.

          Further eligibility requirements

          You cannot get a payment if:
          • you were injured before 1 August 1964 (before the first compensation scheme);
          • you have already applied for compensation for the same criminal injury, whether under this or any other Scheme (if you deliberately apply for compensation for the same injury more than once, you may be prosecuted for attempted fraud);
          • the injury happened before 1 October 1979 and you and the person who injured you were living together at the time as members of the same family (the Scheme changed at this time);
          • the injury happened on or after 1 October 1979 and you and the person who injured you were adults living together as members of the same family at the time and continue to do so;
          • the person who injured you could benefit from your award.

          Evidence

          The responsibility for making a case for compensation lies with you. This means that you will need to provide us with the evidence necessary to decide your case

          Residency

          We will contact you if we need you to provide evidence to verify that you meet the residency requirements of the Scheme.
          We will normally accept copies of official documents but if we are in any doubt about the authenticity of a document we will ask for the original.
          Documents proving that you are ordinarily resident in the UK must have your name and a UK address on them. If we ask you for evidence you must supply at least one document from two of the three lists below. We may ask you for other documents if we decide that we need more evidence.
          List A
          • Pension or benefit correspondence from the Department of Work and Pensions
          • Pay slips from your employer with your address on it
          • Confirmation from your work, school, college, university or care institution confirming your name, address and details of employment, student or residence status
          List B
          • Bank or building society statements
          • Credit card statements
          List C
          • Rent statements
          • Council tax bill or demand letter
          • Tenancy agreement
          • Mortgage statements
          • Utility bills (gas, electricity, water)

          Nationality

          We will contact you if we need you to provide evidence to verify your nationality. If we ask for evidence you will need to send us a copy of your current or previous (expired) passport. If you do not have a passport, we may ask you to provide other documentation to confirm that you satisfied the nationality requirement on the date of the incident which resulted in your injury. This could include:
          • a letter from the authorities of your country confirming citizenship;
          • a naturalisation or registration certificate; or
          • a national identity card confirming citizenship.
          If you are a serving member of Her Majesty’s armed forces evidence to support this could include a letter from the service confirming your status, or official documentation which has a service accommodation address for you. Documentation to prove that you are a spouse or civil partner could include a marriage certificate or civil partnership document.
          Documentation to prove that you are an accompanying close relative of a serving member of Her Majesty’s armed forces could include:
          • correspondence such as utility bills, bank statements, or pay slips addressed to you at the same address as a serving member of Her Majesty’s armed forces;
          • travel documents; or
          • entry visas.


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Tuesday 5 April 2016

Get compensation if you have a power cut

You might be able to claim compensation if the electricity or gas supply to your home goes off.
Whether you can claim will depend on:
  • how long the power was cut for
  • if the power cut was planned
Your supplier won’t be responsible for power cuts - it’s your local electricity distributor that maintains the electricity supply to your home.
If you use a prepayment meter and you’re cut off because the meter is faulty your supplier will be responsible. They have to fix it within a certain timeframe. If they don't, you could get compensation.

When you can claim

You’ll only get compensation if the power cut was the electricity distributor or gas transporter's fault. For example, you can't get compensation if you accidentally cut through your supply while doing work on your home.
You won’t get compensation for financial loss, for example if your food spoiled because your freezer defrosted. 

Planned electricity power cuts

Your electricity distributor must give you 2 days’ notice if they plan to cut off your supply to do work. You can claim £30 compensation if they don’t, but you must claim within 1 month.

Unplanned electricity power cuts

If the power cut wasn’t planned, the amount of compensation you can get depends on how many homes were affected by the power cut and whether it was caused by bad weather.
If you want to find out how many homes were affected by a power cut, contact your local electricity distributor.

How much you’ll get

If fewer than than 5,000 homes were affected, you’ll get:
  • £75 if the power was out for longer than 12 hours
  • £35 for each following 12 hours
If more than 5,000 homes were affected, you’ll get:
  • £75 if the power was out for longer than 12 hours
  • £35 for each following period of 12 hours up to a maximum of £300
If the power cut was caused by bad weather, eg a storm damaged power lines, you’ll get the following compensation, regardless of how many homes were affected:
  • £70 if the power was off for 24 hours (this can be 48 hours if it was a severe storm)
  • £70 for each following 12 hours, up to a maximum of £700

    Multiple power cuts

    You can get an extra £75 compensation if your power goes off more than 4 times in 1 year, for more than 3 hours each time. The year is counted from 31 March to 1 April.

    If your gas supply is cut off

    The company responsible for the gas pipes connecting to your home (called a gas transporter) must give you 5 days’ notice if they plan to cut off your supply to do work. You can claim £30 compensation if they don’t, but you must claim within 1 month.
    If you’re on the Priority Services Register, they must arrange alternative cooking and heating facilities for you.
    You’ll be entitled to compensation if your gas is cut off for more than 24 hours. The amount you get will vary depending on how long it was cut off for.

    How to claim compensation

    If the power cut was caused by bad weather, or if you’re on your supplier’s Priority Services Register, you’ll be paid compensation without having to claim (but if you don’t receive it you can still make a claim).
    If the power cut was caused by something else, you’ll need to claim compensation from the company that manages the distribution of your gas or electricity. This company is not your supplier.You should contact either:
    • your local electricity distributor - claim within 3 months of your supply being fixed (except for planned cuts without proper notice - these must be claimed within 1 month)
    • your local gas transporter
    The distribution company or gas transporter will usually send the payment to your supplier. Your supplier will then credit it to your account. They should tell you about this. It’s possible for the distribution company or gas transporter to pay you directly, if they have your details. 
    If you have a prepayment meter how you get paid might vary. Some suppliers can credit the meter directly. Others will send you a cheque or vouchers. 

    When you’ll be paid

    You should be paid either:
    • within 10 days of you claiming
    • within 10 days of the end of the power cut if you’re being paid automatically 
    These timescales don't apply if the power cut was caused by bad weather. You should be paid as soon as is reasonable.
    If you’re not paid within these timescales, you can get a further payment of £30 for late payment.

    If you’re unhappy

    If the electricity distributor or gas transporter tells you that you’re not eligible for compensation, and you disagree, you should complain directly to them. Use their complaints procedure, which will be on their website.
    If you’re not satisfied with their response to your complaint, you can complain to the energy ombudsman.
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